TERMS OF DELIVERY
Normal delivery time is about 1-3 working days in Sweden and about 1 week in Europe
We ship orders with Postnord. We do not take financial responsibility for any delays due to the shipping company.
If you detect damage to the package, you must immediately report this to the post office or other carrier and make a claim. Do not download a damaged package! If you do not detect the damage before you open the package and the damage is such that it can be attributed to the mail or shipping company's handling, you should contact them and make a claim. If any dispute with the mail or carrier can not be resolved, please contact us. If you have ordered and do not pick up your shipment before returning to us (package about 1 month, letter 14 days), we will charge you 350 SEK for our handling of the goods.
CANCELLATION / CLAIM *
We comply with the distance contract agreement according to the Consumer Agency's recommendations. You have the right under the distance contract law to return ordered defective goods without giving any reason. Notification of this shall be given as soon as possible, but no later than fourteen (14) days after receipt of the goods (not applicable for specially ordered goods). There is always a guarantee on all our watches (1 year). If you can prove that there is a manufacturing defect on the product, you always get the product repaired or exchanged. However, the warranty is not valid for te.x wear damage, water damage or other damage caused by improper handling. Tex, broken glass, cracks arising after hard shock or battery failure. If it is the bracelet of the watch that for some reason has broken, we will replace you with a new one. You pay the return freight.
PAYSON: PAY SAFE WITH CARD OR INTERNET BANK
Below is a summary of how we store and process your data in accordance with the Data Protection Ordinance (GDPR).
What is a personal task?
A personal data is all information directly or indirectly attributable to a natural person.
What data do we store?
In order to handle your order and answer questions related to your order (customer service), we will store your first and last name, address, phone number, email address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example, to complete the agreement between us or to comply with a legal obligation, such as the accounting laws.
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are made with the consent of you as a customer.
What tasks are shared and for what purpose?
Upon completion of purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and phone number. If you choose to pay with invoice, you will also be saved with your payment provider. The information is saved in order to complete the purchase and to protect the parties from fraud.
The payment providers (payment services) we use are: Klarna, Stripe, Payson, Appelpay.
In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address of delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The freight companies we work with are: Postnord
If you have chosen to subscribe to our newsletter, share your first name, surname and e-mail address with our newsletter provider. This is to keep you updated with information and promotional offers. You can when you want to unsubscribe from the newsletter by clicking the link below in a newsletter or contact our customer service.
We use Mailchimp for mailing newsletters.
Right of access
You have the right to extract any information about you with us. Extracts are delivered electronically in a readable format.
Right to rectification
You are entitled to ask us to update incorrect information or to supplement information that is inadequate.
Right to be forgotten
You can at any time request that the information relating to you be deleted. There are few exceptions to the right to delete, such as if it is to be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
1895 Of Scandinavia (arton95.se) is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
Then we protect your personal information
We use industry standards such as SSL to securely store, process and communicate sensitive information such as personal information and passwords.
We use a Swedish e-commerce platform, Quickbutik, operated by Quickbutik AB
The mobile phone number you enter at the checkout can be used for SMS notification of delivery or other communications related to your order.
Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the Swedish Complaints Board and also refer to the European Commission's Disputes Dispute Resolution Network: http://ec.europa.eu/consumers/odr/